Privacy Policy

Last Updated: Wed 25, Dec 2024

1. Introduction

Welcome to our Ride-Sharing Application (“the App” or “we,” “us,” “our”). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the App.

2. Information We Collect

2.1 Personal Information

• Profile Information: When you create an account, we may collect personal details such as your name, email address, phone number, or other relevant contact information.
• Location Data: We collect your real-time location in order to facilitate ride-sharing and match you with nearby drivers/riders.
• Profile Picture: You have the option to add or update a profile picture. For this, the App may request permission to access your camera or gallery.

2.2 Device Permissions

• Camera Permission: We request access to your device’s camera if you choose to take a new profile photo directly within the App.
• Gallery Permission: We request access to your device’s gallery to allow you to select an existing photo for your profile picture.

2.3 Usage Data

We may collect information on how you access and interact with the App, such as:

• App usage details (e.g., features accessed, session length)
• Crash reports and performance logs

3. How We Use Your Information

We use the information we collect for the following purposes:

1. Service Provision: To connect riders and drivers, enable location-based services, and process ride requests.
2. Profile Management: To let you create and update your profile, including adding a profile picture.
3. Improvement & Development: To analyze usage, troubleshoot issues, and develop new features.
4. Communication: To send you notifications, updates, and important information regarding the App.
5. Compliance & Enforcement: To comply with applicable laws, regulations, and our contractual obligations, or to enforce our Terms of Service.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

1. With Other Users: For the purpose of ride-sharing. For example, drivers can see relevant location details to pick you up, and you can see limited driver information to identify your ride.
2. Service Providers: We may share data with third-party vendors or partners who perform services on our behalf (e.g., payment processing, analytics).
3. Legal Requirements: We may disclose information to comply with a legal obligation, protect and defend our rights or property, or protect users’ safety.

5. Security of Your Information

We take reasonable security measures to protect your personal information from unauthorized access or misuse. However, no security system is impenetrable. Your use of the App is at your own risk.

6. Children’s Privacy

Our service is not intended for children under the age of 13 (or other age as required by local law). We do not knowingly collect personal information from children. If you believe we might have any information from or about a child, please contact us immediately.

7. Third-Party Links and Services

The App may contain links to third-party websites or services that we do not control. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party services you visit or use.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of the App after we post modifications will constitute your acknowledgment of the changes and acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email:ezryder-admin-dev@ezryder.ca

This policy is provided for informational purposes only and does not constitute legal advice. For any specific concerns or compliance requirements, please consult a qualified legal professional.